Edna Purviance's bio

Currently working on Edna Purviance's family biography. Draft is done. Photo: Leading Ladies © used by ednapurviance.org

Friday, August 21, 2009

shhhhh...Paypal increases fees on Personal Account

But Paypal decided not to make a big deal out of it, so never made a big announcement about it to their customers. Very kind of them, don't you think. You just find out the next time you order something.

This note below I am repeating from Matt Mickiewicz, who sent an email out about it. Paypal maybe a bit busy answering emails about why the new fees and why didn't you say something about it! I never like surprises on my bills, but that seems to be the norm in business.

"If you’re a PayPal customer, you may be in for a surprise the next time you look at your account.

Personal accounts are now charged a 2.9% fee + 30 cents to receive payments for “Goods” or “Services”, something that was previously free. No formal announcement about the change was made.

We didn’t want to make a huge formal communication out of this pricing change, because we weren’t really adding any fees, and we were hoping it would be a more useful experience for people.” — Charlotte Hill, PayPal PR Manager

Read that again. They chose not to announce it because it would be a more useful experience. PayPal’s director of product marketing, Heinz Waelchli was also less than forthcoming on the PayPal blog while trying to spin the story.

This double-dipping — charging both sellers and receivers for transactions — will result in a major increase in fee revenue for eBay Inc. which owns PayPal.

Want to get around this blatant money grab? Get a Premium or Business Account with PayPal.

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